Studio Manager

Chi Junky® is expanding its leadership team seeking a driven, inspiring and high energy studio manager to lead our team, manage the studio, develop and uphold an exceptional customer experience. This dynamic position requires a high level of professionalism, and exceptional customer service skills.

About Chi Junky

Chi Junky® is Toronto’s premier boutique yoga studio located in the east end of Toronto in Leslieville. Our 4,000 square foot studio is a newly renovated space which prides itself on stunning design and attention to detail. It includes two practice studios, two treatment rooms, client lounge, retail, on site management office and Chi At Home, our virtual interactive livestream classes. Our mission is to provide a safe space to heal physically and emotionally through movement and music. Chi Junky is a unique yoga haven known for curating an exceptional movement experience with signature classes from Sweat Flow to Zen Vibes Only and everything in between. Each class offers premium full service amenities with killer playlists and top instruction. Our studio is rooted in building a supportive community and giving back through various charities, making yoga accessible and welcoming all to step into their Chi.

Role Expectations:

Reporting to the General Manager, the Studio Manager will be responsible for ensuring that the daily operations of Chi Junky are seamless, while being a leader to our team. The Studio Manager is a customer service champion and will be the point-of-contact for instructors (responsible for substitutions, scheduling changes, coordination), front desk staff and our members. In partnership with the General Manager, you will be expected to contribute to strategy development and problem-solving with an entrepreneurial mentality.

You have previously worked in a customer service sales based business, and understand the importance of excellent communication. You love accomplishing goals, developing processes, mentoring, and keeping your emails organized. You have a keen eye for cleanliness, and are constantly seeking ways to improve systems and processes.

A great team player and inspiring leader, you’re organized and willing to work in unison with the teams that you lead- leading by example. You take feedback pragmatically, address concerns in a timely and professional manner, and work to implement solutions for progressive growth. Building relationships is important to you, you’re happy to provide coaching and enjoy developing others around you. You care about nurturing our studio community and ensuring the studio experience runs efficiently to deliver a consistent and exceptional experience for staff and clients.

Key Skills

Ability to effectively communicate the company’s mission, class programming and membership options to prospective members
Ability to work in a fast paced environment with exceptional attention to detail, organization and time management skills
High degree of self motivation
Ability to think creatively and develop effective strategies when problem solving
Ability to think quickly and calmly through anything the day might bring and act in a professional manner at all times
Effective and professional communication.
Ability to work under pressure and to resolve requests in a courteous manner
Consistent display of good judgment and initiative
Ability to work independently
Ability to adapt to an ever growing facility
Welcoming, friendly and inclusive
Enthusiasm to contribute to the role beyond listed responsibilities
No job is too small attitude

Role Responsibilities

Manage the entire candidate scouting and interviewing process for hiring the Front Desk team
Delivering an exceptional on-boarding and training experience, while continuously mentoring and supporting staff for development
Lead by example and maintain consistent coaching for staff members to provide exceptional customer service
Resolve employee issues or concerns in a professional and pragmatic manner
Ensure front desk operates impeccably; assisting with managing front desk & check-in
Updating Standard Operating Procedure manuals and lead the rollout and implementation of any changes to the studio
Manage FOH and studio schedules; Ensuring all shifts are covered and provide backup support for any employee who is absent
Manages Instructor Subbing and schedules
Customer account management and retention including automated emails
Retail sales including reporting, inventory product sourcing and shipment
Build relationships with members and assist with their membership needs and billing process
Studio Supply management
Managing housekeeping to ensure studio appears clean with exceptional attention to detail
Support studio events and programs; Organize staff + member socials
Ensuring the facility is ready for clients at all times; Manage and rectify all maintenance related issues
Develop and Track Key Performance Indicators
Manage all operations for Virtual Class offering: training support staff, ensuring systems are in excellent working condition
Work with the Marketing Manager towards sales goals
Continually educating our front desk and wellness teams on our marketing initiatives
Actively working with the management team to create and maintain an energetic, positive, and inspiring work environment

Qualifications

2+ years management experience, with a preference for experience in boutique wellness.
2-3 years experience in customer service sales
Undergraduate Degree is preferred
MindBody Online system experience required

Job Type: Full-time, must have evening and weekend availability

Full-Time Salary
10% off all retail items
Studio membership
Health benefits Account
Inspiring and empowering community, staff and company culture.
Support for further development and growth opportunity to nurture a long career with Chi Junky

Expected start date: 2020-08-04

Equity, Diversity and Inclusion

Chi Junky is an equal opportunity employer, committed to creating and maintaining an inclusive workplace and community culture that reflects the diverse community that we serve. As an equal opportunity employer we prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

Apply Now:

E-mail the following to getaddicted@chijunky.com

PDF version of your resume
Cover letter
Why do you want to work at Chi Junky and why are you the right fit for this role?

Studio Manager

About Chi Junky

Role Expectations:

Key Skills

Ability to effectively communicate the company’s mission, class programming and membership options to prospective members

Ability to work in a fast paced environment with exceptional attention to detail, organization and time management skills

High degree of self motivation

Ability to think creatively and develop effective strategies when problem solving

Ability to think quickly and calmly through anything the day might bring and act in a professional manner at all times

Effective and professional communication.

Ability to work under pressure and to resolve requests in a courteous manner

Consistent display of good judgment and initiative

Ability to work independently

Ability to adapt to an ever growing facility

Welcoming, friendly and inclusive

Enthusiasm to contribute to the role beyond listed responsibilities

No job is too small attitude

Role Responsibilities

Manage the entire candidate scouting and interviewing process for hiring the Front Desk team

Delivering an exceptional on-boarding and training experience, while continuously mentoring and supporting staff for development

Lead by example and maintain consistent coaching for staff members to provide exceptional customer service

Resolve employee issues or concerns in a professional and pragmatic manner

Ensure front desk operates impeccably; assisting with managing front desk & check-in

Updating Standard Operating Procedure manuals and lead the rollout and implementation of any changes to the studio

Manage FOH and studio schedules; Ensuring all shifts are covered and provide backup support for any employee who is absent

Manages Instructor Subbing and schedules

Customer account management and retention including automated emails

Retail sales including reporting, inventory product sourcing and shipment

Build relationships with members and assist with their membership needs and billing process

Studio Supply management

Managing housekeeping to ensure studio appears clean with exceptional attention to detail

Support studio events and programs; Organize staff + member socials

Ensuring the facility is ready for clients at all times; Manage and rectify all maintenance related issues

Develop and Track Key Performance Indicators

Manage all operations for Virtual Class offering: training support staff, ensuring systems are in excellent working condition

Work with the Marketing Manager towards sales goals

Continually educating our front desk and wellness teams on our marketing initiatives

Actively working with the management team to create and maintain an energetic, positive, and inspiring work environment

Qualifications

2+ years management experience, with a preference for experience in boutique wellness.

2-3 years experience in customer service sales

Undergraduate Degree is preferred

MindBody Online system experience required

Job Type: Full-time, must have evening and weekend availability

Full-Time Salary

10% off all retail items

Studio membership

Health benefits Account

Inspiring and empowering community, staff and company culture.

Support for further development and growth opportunity to nurture a long career with Chi Junky

Expected start date: 2020-08-04

Equity, Diversity and Inclusion

Apply Now:

E-mail the following to getaddicted@chijunky.com

PDF version of your resume

Cover letter

Why do you want to work at Chi Junky and why are you the right fit for this role?